Thursday, August 13, 2009

Guest Blogger: APRs take PR to Heroic Proportions

Our guest "Phlogger" this week is Michael Tullier, APR, director of external relations for the Auburn University College of Education.

It doesn’t take a superhero to fend off reporters and save the CEO in distress, but in today’s fast-paced world of public relations, there is a group of professionals with the demonstrated “powers” needed to be successful. Some mild-mannered, some daring – but all equipped with the knowledge, skills and abilities demanded of the public relations profession – these professionals certainly don’t keep their Accredited in Public Relations identity a secret.

Professionals don’t earn their APR through exposure to the yellow sun or the bite of a radioactive spider. Each builds on book smarts and practical experience and approaches the process with different expectations. But since “deliverables” in our profession are critical, pursuing Accreditation results in power-packed benefits for professionals, employers and the profession as a whole.

Combining introspection and education. Accredited professionals have reported through surveys that the APR process is reflective, introspective and knowledge-expanding. And while we celebrate those employers who require the APR as a requisite for employment or financially reward those who achieve this milestone, a vast majority of APRs find contentment in the personal rewards Accreditation offers. Through a process that 96 percent of APRs surveyed find valuable, 96 percent would recommend to a colleague, and 93 percent feel assessed the skills needed to succeed in the profession, APRs acknowledge the credential for building confidence and credibility while expanding their knowledge content.

Gaining marketplace credibility. Accreditation is not a new concept to corporate America. Manufacturers, educational institutions, medical facilities and the like seek the integrity that comes with their industry’s or discipline’s accrediting endorsement. Should it not make sense that companies would seek the same in their hiring practices? Consider that the human resource industry itself has, not one, but two distinct accrediting levels for human resource professionals. Accredited public relations professionals demonstrate their commitment to mastering – and continuing to develop – the knowledge, skills and abilities, or KSAs, desired by today’s employers. The APR credential also helps employers clearly and effectively evaluate one’s qualifications when compared to applicants from other professions who see public relations as a chance to “try something new” or to take their career “in a new direction.”

Defining the profession. The Accreditation process benefits our profession by bringing structure and definition to it. As part of the Universal Accreditation Board’s 2003 effort to redesign the APR process, APR leaders sought a better understanding of what our profession entails and what it takes to be successful in today’s PR environment. And guess what? It didn’t reveal necessary characteristics like “being a people person.” It created clear delineations between the tactical and strategic practice levels, emphasized the professional’s counselor role, and clarified that public relations doesn’t “just happen” – it is a deliberate, ethically based executive function with measurable results.

Accreditation in Public Relations has prepared – and continues to prepare – professionals to lead by example in our industry and in our associations. Within the nine participating organizations of the Universal Accreditation Board, you’ll find within these associations’ top volunteer and paid leadership levels Accredited professionals equipped to advance the opportunities for their fellow professionals and our profession. As a result, those who have demonstrated an intricate understanding of our profession and their own professional practice are imminently qualified to see our industry into the coming decades.

I’m not suggesting that “APR” comes emblazoned on its own red-and-blue spandex outfit, part of a gadget-ridden utility belt or with powers sufficient to gain you a title role on NBC’s Heroes. What it does, however, is empower professionals in a manner each finds befitting their personal, professional and volunteer expectations. For professionals eager to distinguish themselves in today’s marketplace, Accreditation in Public Relations offers a means of garnering positive attention and that “second glance” in a way that wearing a cape to work never will.

Power up today at www.praccreditation.org.

Michael Tullier, APR, is director of external relations for the Auburn University College of Education in Auburn, Ala. An award-winning public relations professional with more than 15 years of experience as an organization’s chief public relations counsel and spokesperson, Michael achieved accreditation in 2003. Tullier served as chair of the Universal Accreditation Board in 2008 and is its current immediate past chair. During his UAB tenure, which began in 2005, he has represented both the Public Relations Society of America (PRSA) and Southern Public Relations Federation (SPRF).

Tuesday, July 21, 2009

Guest Blogger: What is Web 2.0? Interactivity and Social Networking are taking over!

Our Guest "Phlogger" this week is Deborah Geiger, APR, of Content Fresh LLC

Are you running Web 2.0? A dramatic shift has occurred worldwide on the Internet that will impact your business whether you follow it or not.

Web sites of the last century were diverse, and one common characteristic was that content was driven by the corporation. Polished and informative brochure-style sites contained loads of information on company history, products, purchase information, and other static business information and resources. Researchers from institutions, marketing and sales divisions of corporations and information sources loaded the Internet with information and valuable content.

The new Internet, or Web 2.0, is driven by individuals.

A Wikipedia definition: "Web 2.0" refers to what is perceived as a second generation of web development and web design. It is characterized as facilitating communication, information sharing, interoperability, user-centered design and collaboration on the World Wide Web. It has led to the development and evolution of web-based communities, hosted services, and web applications. Examples include social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies.
[Citation: Web 2.0. (2009, July 10). In Wikipedia, The Free Encyclopedia. Retrieved 10:14, July 10, 2009, from http://en.wikipedia.org/w/index.php?title=Web_2.0&oldid=301344373]

While companies are still posting and adding content in scores, the change is in the fact that the majority of what people say online is no longer managed by corporations or their staff. Millions of people share information daily on social networking sites, such as Facebook (over 5 million members) and Twitter. In fact research shows that searches for social networking has FINALLY surpassed porn!

“According to Bill Tancer, Hitwise's general manager of global research, Web searches for social networking sites have finally surpassed searches for pornography.” [Source: Gina Hughes: The Techie Diva, blog, Yahoo Tech!, Tue Sep 16, 2008 7:39PM EDT]

By enabling and allowing information sharing and collaboration, the Web has become a shared “application” where the content begins with PEOPLE, not business or companies. Smart companies are joining in the conversation by adding corporate blogs, joining Twitter, Facebook, MySpace and more.

Leading edge are letting their customers post actual messages and receive feedback in real-time on their sites. It takes guts to allow your customers to post their true feelings about your products on your Web site, but the companies that do this are seen as sincere, honest and businesses where you will want to spend your money! Are you ready to give it a try?

–Deborah York Geiger, APR, owner of Content Fresh LLC, maintains a blog at www.geigerpoint.wordpress.com. With 20 years experience in marketing, public relations and business, Deborah writes about technology for business professionals. For more information, visit www.myfreshcontent.com.

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SPRF (Southern Public Relations Federation) is conducting a survey about use of social networks. If you are an SPRF member and have not taken the survey, please use the link below and take part. And if you do not belong to SPRF, please take the survey anyway. Here's a link: http://www.surveymonkey.com/s.aspx?sm=6V1DTiyALEIcBDa6IIdTbA_3d_3d
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Check out this link! http://www.buffalonews.com/145/story/751819.html

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Tuesday, June 23, 2009

Do We Still Need Newspapers? What About Local Radio?

I was skimming through my overview of discussions in the Linked In groups to which I “belong” when I came across one that immediately got my attention.

Charisse Louis, who owns a graphic design shop and is a blogger, asked the question, “Do you still read the newspaper?," bewailed that the over 55 crowd seems to be the only group that still reads the paper, and wondered what would happen when they (I assume, newspapers) were gone? She has written a blog installment on the same question. (Here's a link: http://www.charene.net/blog )

It triggered memories of bad times here on the Gulf Coast. In the wake of several hurricanes, the most devastating of which was Katrina, I saw good reason NOT to allow newspapers or local radio stations to vanish!

I know that the under 50 crowd thinks they can get their news from national broadcasts or on the Internet, but my question to them is, “what happens when there is no power, the phone lines and cell towers are damaged, you can’t get on the Internet (for lack of power or your wireless connection on your laptop isn’t getting a signal), and you can’t watch TV because it’s all digital now?”

In a media class I was teaching at Spring Hill College, many of the students believed that local radio and newspaper were “dead” until I described how it felt when a hurricane made landfall and the aftermath of the storm. Some of them had been in Mobile after Katrina, so they understood what I was talking about.

During the storm, the only connection you have to the outside world is the voice on the local radio station, since the only means of receiving news is your battery powered radio. Your battery powered televisions are no good now that we’ve gone to digital signal only. You huddle around the radio in the dark listening to that voice tell you where the storm is and what’s happening. Sometimes the voice may go off the air because the “roof of the studio is coming down.” (This actually happened during hurricane Frederic in the 70s.) So you switch to another station. I applaud these brave “voices in the dark” for staying and reporting to all the fearful folks huddled around their battery powered radios.

And when the hurricane has passed through and you emerge to take stock of the damage, you have another dilemma. Power is out, cell phones and phones may not work. Once again you feel cut off. But either that day or the next, the local paper is being sold on the street corners or delivered to your house. In the stifling heat, you read all about the devastation visited on your city and/or others down the coast; where to get help, supplies and services; catch up on the regional, national and international news; and you are eternally grateful that the paper published the issue in some other city and had it trucked in for the residents, who otherwise would be isolated.

After one of the hurricanes flooded Mobile some years back and the wind knocked out power, the Mobile Press Register still produced a daily paper. They had it printed in either Pensacola or Birmingham and trucked in. We got our in-depth news, which is still another reason for newspapers to be treasured.

Broadcast news cannot give us the in-depth coverage of a newspaper. I take the digital form of the Wall Street Journal, and treasure my time going through the articles. I read the printed format of the Mobile Press Register (as lean as it is these days). If the power goes out, I’ll lose my Wall Street Journal feed for lack of power to my computer, just as I’ll lose television coverage, but the Mobile Press Register will still be there, as will local radio stations.

I happen to like to work the crossword puzzles in the paper. I’ve tried doing crossword puzzles online, but at 9 p.m. my eyes hurt and I don’t want to be in front of a computer screen any longer!

I’m afraid of what will become of in-depth news when print is gone. I’m afraid that there will be lots of coastal residents in the dark with no friendly voices telling them what is happening if the local radio stations go automated and all we have is “national robo announcers” or satellite. I think there is good reason to have many viable mediums from which we get our news. I don’t think that digital television, satellite radio and the Internet are the end-all be-all of the media world.

Ms. Louis emailed me and said she had never considered a natural disaster when she had come up with her blog post about newspapers. And I didn’t see any other people citing similar examples in their discussions.

Is there anybody else out there that is afraid of losing our local media (especially print)? Is there anybody else out there who wonders what will happen in the wake of a natural (or unnatural) disaster? I’m afraid that we are being short sighted in our worship of the “new” technologies we have developed. How about you?

Friday, June 12, 2009

Search Engine Woes Part II

SEO, SEO…Don’t get me banned from Google, Mr. SEO!

On my last post, we looked at a couple of tricks that some underhanded SEO practitioners might use. And I promised you that in a future post, we would cover things that might get you banned on search engines. Well here we go...

Straight from the webcrawler's mouth, here are the ten "dirty SEO tricks" that will cause Google to ban your site:
1. Cloaking (This doesn't relate to a Romulan "bird of prey.")
2. Duplicate Content (Pretty much what it says...)
3. Have a Robot Write Your Web Site (Mr. Data isn't involved here, either.)
4. Add Keywords that Don't Relate to Your Content (What it says...)
5. Link to Bad Neighborhoods (They have those on the web? Believe it!)
6. Hide Text (Also called keyword stuffing or fontmatching.)
7. Title Stacking (Google calls this the "cousin" of keyword stuffing.)
8. Distribute Viruses, Trojans or Other Badware (Nasty, Nasty!)
9. Doorway Pages (Another sneaky redirect)
10. Automated Inquiries (Another Robot No No!)

And rather than "duplicate content" which might violate copyright (which to me is one of the BIG No Nos), I'm going to link you to the About.com page that explains the ten nasty tricks listed above. http://google.about.com/od/searchengineoptimization/tp/badseo.htm?p=1

Wednesday, May 27, 2009

Search Engine Woes Part I

SEO, SEO… What the Heck is SEO?

According to Wikipedia:
Search engine optimization (SEO) is the process of improving the volume or quality of traffic to a web site from search engines via "natural" ("organic" or "algorithmic") search results. Typically, the earlier a site appears in the search results list, the more visitors it will receive from the search engine. SEO may target different kinds of search, including image search, local search, and industry-specific vertical search engines.

As an Internet marketing strategy, SEO considers how search engines work and what people search for. Optimizing a website primarily involves editing its content and HTML coding to both increase its relevance to specific keywords and to remove barriers to the indexing activities of search engines.

The acronym "SEO" can also refer to "search engine optimizers," a term adopted by an industry of consultants who carry out optimization projects on behalf of clients, and by employees who perform SEO services in-house. Search engine optimizers may offer SEO as a stand-alone service or as a part of a broader marketing campaign. Because effective SEO may require changes to the HTML source code of a site, SEO tactics may be incorporated into web site development and design. The term "search engine friendly" may be used to describe web site designs, menus, content management systems and shopping carts that are easy to optimize.

Another class of techniques, known as black hat SEO or Spamdexing, use methods such as link farms and keyword stuffing that degrade both the relevance of search results and the user-experience of search engines. Search engines look for sites that employ these techniques in order to remove them from their indices.

http://en.wikipedia.org/wiki/Search_engine_optimization

So how do I get “SEOd”?

We are constantly being emailed about optimizing our site (which we have already done, and we do for all our clients). I had one “gentleman” tell me we had to hire his firm because no one could find our site on the search engines. I asked him how he found us. Obviously, he had been on our site, since he knew we existed, had my company email address and the company phone number. He couldn’t have found us in the Yellow Pages, since we’re not there.

Watch out for these companies that contact you by email and tell you that they can produce great results for you. These spam emails are about as useful as the emails that you get on “male enhancement” pills.

Your webmaster or mistress should understand keyword optimization and build it into your site in the design and development phase. If you have hired someone to build your site, ask them if they understand SEO before the process begins. And listen carefully. If they promise you the moon and stars, be skeptical.

If you already have a site, check with your provider and ask them if they have optimized your site. Ask them how they did it. If you don’t hear anything about keywords and site structure, then you may want to investigate companies that do search engine optimizing. But be careful. There are plenty of SEOs out there that do underhanded and unethical stuff that may get your site removed from the search engine indices (as stated above).

If you think you need SEO, check with people you trust to find out who they recommend. Talk to your ISP. Talk to Internet design firms. And be wary of the “SEO” song and dance. Don’t let anyone promise to put you at the top of the Google search. Nobody can promise that you’ll end up as number one on all the search engines.

Questions to ask:

* What experience do you have in my local area? Nationally? Internationally?
* What are your most important SEO techniques?
* How long have you been doing SEO? How long has your company been in business?
* Are you putting me in paid advertising or actually optimizing my site?
* How do we communicate? Will you provide me with detailed information about how you intend to optimize my site and the reasoning behind your plan? Will you provide me with a written plan and list of keywords?

If you don't have an Internet site design and maintenance firm, check us out. http://www.imagerymarketing.com

Next time – Avoiding practices that could get you banned from the search engine indices.

Thursday, May 7, 2009

Recovering From Information Burnout

I just spent about a month not updating this blog. Why? I think I’ve been suffering from information burnout!

Between RSS feeds, e-publications, social media, other blogs to follow, business and personal email (at several addresses), and updating client sites, I finally ended up with totally singed synapses. So what did I do? I backed away from every form of communication I could and only looked at the news info I had to have to keep our clients happy and unscathed by the information age.

Having bronchitis for about four weeks didn’t help, since my voice kept cracking when I answered business calls, but it probably aided my attempt to hide from the information bombardment.

Do any of you find yourselves experiencing information burnout? I’d like to know. I don’t see myself becoming a tweeter for this very reason. Perhaps this isn’t a great admission on my part, but…

Hey! We all need a vacation at times!

Sunday, April 12, 2009

You may need a Virtual Assistant!

Virtual Assistants (typically abbreviated to VAs) are entrepreneurs who provide professional administrative, technical, or creative (social) assistance to clients from a home office. They usually work for other small businesses and consultancy groups. It is estimated that there are as few as 5,000-8,000 or as many as 35,000 Virtual Assistants worldwide; the profession is growing in centralized economies with "fly-in, fly-out" (FIFO) staffing practices.

Common modes of communication and data delivery include the Internet, e-mail and phonecall conferences, online work spaces, and fax machine. Professionals in this business work on a contractual basis and a long-lasting cooperation is standard. Typically 5 years of administrative experience in an office is expected at such positions as executive assistant, office manager/supervisor, secretary, legal assistant, paralegal, legal secretary, real estate assistant, etc.

What is a Virtual Assistant?
A VA is an independent contractor who works remotely in his/her home-based business, usually from his/her home office, performing secretarial, administrative, creative and many many other tasks. With the use of e-mail, Internet, fax, phone and mail, a VA is more than able to offer valuable support to large and small businesses who can get on with growing their own business, while outsourcing administrative tasks.

Clearing up some misconceptions about Virtual Assistants
A VA does not have a work at home 'job', but a work at home business, nor is a VA an employee or an employed telecommuter. As stated above, a VA is not an employee, but a contracted service provider.

Resource: www.virtual-assistant-advice.com/

Let Imagery Marketing & Research Consultants provide VA services for you! Call us or visit www.imagerymarketing.com